Order Processing: Please allow 3-5 days for orders to be processed before they are shipped.
Please note: Stay Home Fitness is not responsible for lost or stolen shipments. Packages may be left at your front door/mailbox by our postal courier if no one is available to receive it. We have zero control over what happens to your package once the postal courier delivers it. We are not responsible for lost, stolen, or delayed in transit packages.
We do not replace or refund orders that are scanned "Delivered", "Returned to sender", or "Insufficient Address". We are not responsible for you inputting the wrong shipping address and will not issue a refund for your mistake. Before placing your order please double check your shipping address is correct.
Shipping Times: Are estimated and not guarantees. We have no control over the length of time it will take for your order to be delivered.
USA/UK: DHL/FedEx/Other Premium Courier - Tracked Shipping (5 to 8 days)
Australia/Canada: DHL/FedEx/Other Premium Courier - Tracked Shipping (7 to 9 days)
Germany/France: DHL/FedEx/Other Premium Courier - Tracked Shipping (6 to 10 days)
Rest Of The World: 10 - 21 days with full tracking via USPS (FREE)
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.
We offer a 100% money-back guarantee on physical products only, if you are not 100% satisfied with your order. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not offer refunds for orders that have an incorrect shipping address placed by the customer.
We do not offer refunds for the Stay Home Fitness Club monthly membership